Why did this happen?

• A new malware has been released.
• A new security exploit has been discovered.
• A password has been compromised.
• A plugin was installed which contained a vulnerability.
• Your website technology is out-dated.

What issues does it cause?

• Opening new security holes to allow additional malware.
• Compromising your users, passwords, files and email.
• Sending out unsolicited email from your website.
• Creating hidden pages and content.
• Damages your SEO and online reputation.
• Can cause blacklisting of your website and email.

Remediation

• Changing your passwords on your website.
• Your website will be quarantined.
• We provide up to 1 hour a year with our Managed Hosting to help clean up any malware infection.
  • After the provided 1 hour a year of malware cleaning we will provide continued remediation at our hourly rate.
• It may be better to upgrade your website to either a new version or a new platform. For example migrating from Joomla to WordPress.
  • There are additional fees for the upgrade or migration including replacing outdated plugins.

• Our Managed Hosting includes tools to help combat malware and viruses, however there will always be the potential that a new malware is released and can exploit a possible security vulnerability.
• Below are a couple additional options to consider to help combat malware.